Customer Service Is Needed
Job Purpose:
Responsible for acting as a liaison between
customers and center. Assists with complaints,
errors, account questions, billing, cancelations,
and other queries.
Critical Duties:
• Provides information to Center callers according
to the Center’s Policies and Procedures; transfers
calls as needed; works with front office to ensure
adequate phone coverage at all times.
• Attracts potential customers by promptly
answering service questions; and suggesting
information about other services.
• Resolves service problems by clarifying the
patient’s complaint; determining the cause of the
problem; selecting and explaining the best
solution to solve the problem; expediting
correction or adjustment; following up to ensure
resolution.
• Exercises problem-solving and conflict resolution
skills when handling patient complaints; refers
patient complaints to appropriate designated
personnel as needed.
• Must exercise utmost diplomacy and tact to
provide excellent customer service for clients;
practices confidentiality and privacy protocols in
accordance to Center’s policies.
• Conduct outstanding balance claims
• Verifies method of payment (MediCal, Unions,
private insurance, Lab to lab, etc.) and collects
data and/or payment as appropriate.
Routine duties:
• Prepares service reports by collecting and
analyzing customer information.
• Recommends potential services to management
by gathering customer information and analyzing
customer needs
• Attends scheduled department staff and clinical
meetings.
• Performs other duties as may be required.
Qualifications/Experience:
• Bachelor’s degree.
• 1-2 years of relevant experience
Skills/Knowledge:
• Arabic: Fluent
• English: Good
• Attention to detail
• Basic to intermediate computer knowledge and
skills including Windows and MS Office Package
• Ability to work well under pressure with minimal
supervision. Proven flexibility and willingness to
handle a variety of tasks.
• Must have the ability to exercise a high degree
of diplomacy and tact; excellent customer services
and interpersonal communication skills; Cultural
sensitivity and demonstrated ability to work with
diverse people groups.
• Quick thinking and creative since he must be
able to solve problems with unique and outside-
of-the-box solutions.
info@mgcegypt.com
Job Purpose:
Responsible for acting as a liaison between
customers and center. Assists with complaints,
errors, account questions, billing, cancelations,
and other queries.
Critical Duties:
• Provides information to Center callers according
to the Center’s Policies and Procedures; transfers
calls as needed; works with front office to ensure
adequate phone coverage at all times.
• Attracts potential customers by promptly
answering service questions; and suggesting
information about other services.
• Resolves service problems by clarifying the
patient’s complaint; determining the cause of the
problem; selecting and explaining the best
solution to solve the problem; expediting
correction or adjustment; following up to ensure
resolution.
• Exercises problem-solving and conflict resolution
skills when handling patient complaints; refers
patient complaints to appropriate designated
personnel as needed.
• Must exercise utmost diplomacy and tact to
provide excellent customer service for clients;
practices confidentiality and privacy protocols in
accordance to Center’s policies.
• Conduct outstanding balance claims
• Verifies method of payment (MediCal, Unions,
private insurance, Lab to lab, etc.) and collects
data and/or payment as appropriate.
Routine duties:
• Prepares service reports by collecting and
analyzing customer information.
• Recommends potential services to management
by gathering customer information and analyzing
customer needs
• Attends scheduled department staff and clinical
meetings.
• Performs other duties as may be required.
Qualifications/Experience:
• Bachelor’s degree.
• 1-2 years of relevant experience
Skills/Knowledge:
• Arabic: Fluent
• English: Good
• Attention to detail
• Basic to intermediate computer knowledge and
skills including Windows and MS Office Package
• Ability to work well under pressure with minimal
supervision. Proven flexibility and willingness to
handle a variety of tasks.
• Must have the ability to exercise a high degree
of diplomacy and tact; excellent customer services
and interpersonal communication skills; Cultural
sensitivity and demonstrated ability to work with
diverse people groups.
• Quick thinking and creative since he must be
able to solve problems with unique and outside-
of-the-box solutions.
info@mgcegypt.com
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