We are currently recruiting the following:
Customer Relations Specialist
Job Description:
• Effectively manage customer contact through a variety of channels.
• Handle and resolve complaints by overseeing cases from beginning to end to produce real customer satisfaction.
• Enhance the performance of other departments.
• Ensure that the company rules and procedures are implemented.
• Provide a high standard of customer service to visitors
• Use quality conversation to build rapport and long-term relationships
• Proactively communicate with appropriate business departments ensuring all impacted teams are kept up to date with progress
• Identify areas for process/policy improvement to drive customer satisfaction and minimize future complaints.
• Handle and resolve complaints by overseeing cases from beginning to end to produce real customer satisfaction.
• Enhance the performance of other departments.
• Ensure that the company rules and procedures are implemented.
• Provide a high standard of customer service to visitors
• Use quality conversation to build rapport and long-term relationships
• Proactively communicate with appropriate business departments ensuring all impacted teams are kept up to date with progress
Job Qualifications & Requirements:
• Bachelors Degree
• 2 Years experience in the same field or any related field.
• Excellent command of both written and spoken English.
• Very good communication skills.
• Excellent leadership and managerial skills.
• 2 Years experience in the same field or any related field.
• Excellent command of both written and spoken English.
• Very good communication skills.
• Excellent leadership and managerial skills.
Interested candidates please send your C.Vs in a Word Document format (Avoid PDF), along with a recent photo to: hr@misritaliagroup.com with mentioning in the subject the job title.
N.B: Resumes without photos will be discarded.
N.B: Resumes without photos will be discarded.
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